Lies.  Deceit.  Unethical.  The business practices I've been exposed to by Sprint PCS have been eye opening.  I never would have thought a company with so much competition could afford to treat a customer the way I've been treated.

I had a Sprint phone, then I added 2 more lines about a year later.  Apparently, when I added the 2 additional phones, the contract on the first phone was renewed without my authorization.  This was done by a Sprint representative for some commission, without even telling me.  Indeed, I never supplied the  "secret password" required to make changes to the account - it was just done.

I now had to rectify this situation, and figured it would only be a quick call to Sprint to do so.  I was seriously mistaken.

Call One:
I talked to a rude woman and told her my story.  She flat out didn't believe me, and although she had no information or proof that I did authorize this renewal, she insisted that I was lying.  We talked in circles for 45 minutes before she finally offered me a supervisor.  I agreed to a supervisor call back within 2 hours.  I waited, but the call never came.
Call Two:
I talked to a man who informed me that Sprint did not do "supervisor call backs" and couldn't understand why I was insisting that I was promised a call back.  After all, there was no mention of a call back in the notes.  Ok, so the other lady was lying.  He continued to tell me that the other woman had cancelled my account - All 3 phones!  The man went on to read me some of the previous call notes, most of which were completely fictional.  I expressed this fact to the man, who said "ok, plead your case to me".  My case, huh?  Ok...So I explained the whole thing again.  Maybe 4 times?  I wasn't sure these people understood my situation, as there was a small language barrier on both occasions.   When I could see that I wasn't getting anywhere, I asked to be moved up to a supervisor, and was denied.   Finally, after a good half hour, he hung up on me.

So, i'm going to pay some early termination fees, and that is fine.  I've moved on to Verizon wireless and hope never to look back at Sprint again.

The advice I'm offering my visitors and have already given my web of consultant aquaintances, is to avoid any and all Sprint services.  I know that we frequently used Sprint dedicated internet access for many of our customers.  This, along with any and all recommendations for any other Sprint services has been stopped, and their services will no longer be installed/recommended/supported by myself or any of the rest of us.  I guarantee that unethically renewing my contract without my authorization, then calling me a lier will NOT prove to be a profitable venture for them.  What are we talking about?  A couple hundred business customers?  Not enough to really affect their bottom line, but certainly enough that they would have made more money by providing good service rather than cheating their way into a single pcs contract.